Privacy Policy
Last updated: 1st February 2025
1. Introduction
Victory Cuesports (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website victorycuesports.com.au, use our student portal, or book coaching services.
2. Information We Collect
2.1 Personal Information
We collect information that you voluntarily provide to us when you:
– Register for an account.
– Book coaching sessions.
– Use our student portal.
– Contact us via email.
– Subscribe to our communications.
This may include:
– Name and contact details.
– Payment information.
– Booking preferences.
– Communication preferences.
– Account login credentials.
2.2 Automatically Collected Information
When you visit our website, we automatically collect:
– IP address.
– Browser type.
– Device information.
– Pages visited.
– Time spent on pages.
– Referring website.
– Operating system.
3. How We Use Your Information
We use the collected information for:
– Processing your bookings.
– Managing your account.
– Sending booking confirmations.
– Communicating about your sessions.
– Improving our website and services.
– Analysing usage patterns.
– Sending relevant updates (with your consent).
– Responding to your inquiries.
– Maintaining security of our services.
4. Payment Information
– All payments are processed through Stripe.
– We do not store your complete credit card details.
– Payment processing complies with PCI DSS requirements.
– Transaction data is encrypted using industry-standard methods.
5. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
– Payment processors (Stripe).
– Service providers who assist in operating our website.
– Law enforcement when required by law.
– Professional advisors (e.g., lawyers, accountants).
6. Data Security
We implement appropriate security measures to protect your information:
– Encryption of data in transit and at rest.
– Regular security assessments.
– Access controls and authentication.
– Secure data backup procedures.
– Regular security updates.
7. Your Rights
You have the right to:
– Access your personal information.
– Correct inaccurate information.
– Request deletion of your information.
– Opt-out of marketing communications.
– Withdraw consent for data processing.
– Request a copy of your data.
8. Cookies and Tracking
We use cookies and similar tracking technologies to:
– Remember your preferences.
– Understand how you use our website.
– Improve your browsing experience.
– Maintain security of your session.
– Analyse website performance.
You can control cookie settings through your browser preferences.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.
10. Children's Privacy
Our services are intended for users 18 years and older. We do not knowingly collect information from individuals under 18 years of age.
11. Changes to Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.
12. Data Retention
We retain your information for as long as:
– Your account is active.
– Needed to provide our services.
– Required by law.
– Necessary for legitimate business purposes.
13. International Data Transfers
Your information is stored and processed in Australia. We do not transfer your data internationally.
14. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us at coach@victorycuesports.com.au.
15. Australian Privacy Principles
This Privacy Policy is designed to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).